论文详情
Is innovation the future of quality management? Searching for signs of quality and innovation management merging
作者: Lilja, J (Lilja, Johan); Hansen, D (Hansen, David); Fredrikson, J (Fredrikson, Johan); Richardsson, D (Richardsson, Daniel)
编者:
来源出版物: INTERNATIONAL JOURNAL OF QUALITY AND SERVICE SCIENCES
出版年: 2017
摘要:
Purpose - Upcoming as well as mature industries are facing pressure as regards successfully managing operational excellence, and, at the same time, driving and managing innovation. Quality management concepts and practices\' ability to tackle this challenge have been questioned. It has even been suggested that there is a need to provide and promote an updated/changed, and even re-branded, version of Total Quality Management, merging quality management (QM) and innovation management (IM). Can such a shift then actually be spotted? The purpose of this paper is to explore and see if there are any signs suggesting that QM and IM actually are about to merge. Design/methodology/approach - The study is based on literature reviews, document studies and interviews. Findings - The paper highlights three signs indicating that QM and IM indeed are approaching each other, and that it is a movement driven from both sectors, e.g., in the work with new ISO-standards and the Toyota Kata framework. Originality/value - The indicated development has fundamental and extensive practical implications. It will for example have to be followed by a similar merging of the two fields in the educational system, and in the competences of future managers.

入藏号: WOS:000413093900002

会议名称:

会议日期:

会议地点:

会议赞助商:

会议主办方:

ISBN:

上一篇 下一篇
共 185 篇
文件下载 收起
《ISO 56001介绍》
《创新管理文苑》第1期
《创新管理文苑》第2期
《创新管理文苑》第3期
《创新管理文苑》第4期